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Refund Process

We have a fair and reasonable refund policy for any payment made.

Notification and Arrangement

We shall inform students immediately within 3 working days upon knowledge of any of the following:

  • We fails, for any reason, to commence course on commencement date;
  • We terminates course for any reason prior to course commencement date;
  • We fails, for any reason, to complete course by completion date;
  • We terminates course for any reason prior to course completion date;
  • We have not ensured that the student meets the course entry or matriculation requirement as set by the organization stated in Schedule A of the Student Contract within any stipulated timeline set by CPE; or

Refund for Withdrawal Due to Non-Delivery of Course

Students will be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the student decide to withdraw, within seven (7) working days of the above notice.

Refund for Withdrawal Due to Other Reasons

If the student withdraws from the Course for any reason other than those stated under Notification and Arrangement, we will, within seven (7) working days of receiving the student’s written notice of withdrawal, refund to the student following sums less consumed fees:

Refund Table

% of [the amount of fees paid under Schedules B and C] If Student’s written notice of withdrawal is received:
[90] more than [30] days before the Course Commencement Date
[50] before, but not more than [30] days before the Course Commencement Date
[0] after, but not more than [7] days after the Course Commencement Date
[0] more than [7] days after the Course Commencement Date

Refund During Cooling-Off Period

We will provide the student with a cooling-off period of seven (7) working days after the date that the Student Contract has been signed by both parties.

The student will be refunded the highest percentage (stated in Refund Table) of the fees already paid if the student submits a written notice of withdrawal to the School within the cooling-off period, regardless of whether the student has started the course or not.

Deemed Withdrawal

Students who transfer from one course to another course within the College shall, for purposes of this refund policy, be deemed to have withdrawn from course and provisions of Refunds for Withdrawal Due to Other Reasons shall apply unless otherwise agreed between the College and students.

Transfer of Course

In addition to conditions of Deemed Withdrawal, a new Standard PEI-Student Contract shall be executed between the college and students for any change of course, within the College.