Overview

Modules

• 1. L1 - Service Challenges

  Course overview:

  This course will equip the learner with the necessary skills & knowledge to develop a framework to manage and mitigate service challenges and feedback from customers.

   

   

  This module is UTAP Claimable for NTUC members.

  Please click here for more information.

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  Who should attend?

  Frontline Service staff, Customer Service personnel, Operational team leaders or any customer-facing professional who wishes to upgrade themselves.

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  Entry Requirement

  Minimum Primary School Education

  Training Hours15:0 Hours

  Assessment Hours1:0 Hours

  Assessment Method

  Role Play and Oral Questions

  E-Learning

  Mode of DeliveryLecture and Presentation

  Course Fee$280.00 + 9% GST

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  SSG Training Grant is only applicable to Singaporeans & Permanent Residents, and is subject to approval.

  Full Course Fee Before Funding		Net Course Fee (with GST) Payable By Candidate:
  Before GST	After GST	MCES Singaporeans 40 Years and above SSG Training Grant @ 70%	Singaporeans & PRs 21 Years and above SSG Training Grant @ 50%
  S$280.00	S$305.20	S$109.20	S$165.20

Graduation Requirement and Award

Teacher : Student Ratio - 1 : 20

Miscellaneous Fees

Download Miscellaneous Fees

Course Schedule