+65 6822 2212 +65 6745 3018 Enquiries@ABC.edu.sg

Feedback and Complaints Management System

AAARYA Business College Pte Ltd have a close-loop feedback and complaint management system to gather and address all feedback and complaints received from students, staff, external partners or the public. AAARYA Business College Pte Ltd shall acknowledge the feedback / complaint within 2 working days.  AAARYA Business College Pte Ltd shall address and resolve feedback and complaints within 21 working days if further investigation is needed. The person giving the feedback or making the complaint shall be notified of the action taken, and where appropriate and applicable, the action taken shall be publicized on our website, especially if the matter is of public interest. Unless otherwise required by law, privacy and confidentiality shall be maintained at all times.

You can give feedback / complaints through the following channels:

  • Feedback form (available at Reception Counter)
  • Telephone : +65 6822 2212
  • Fax : +65 6745 3018
  • Letter
  • Email : enquiries@ABC.edu.sg

 

The system is designed to address in an objective, fair and reasonable manner grievances related to academic matters such as appeals against result, for re-instatement, suspension, expulsion, awards, etc., as well as grievances related to lapses in service standards. If Management cannot resolve the dispute, the matter will be referred to the CPE Student Services Centre (SSC) for external mediation.