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EVSL4 - Manage Customers (Synchronous e-learning)

Overview

Who Should Attend?

Executives and managers from the Cleaning Operations, Waste Collection, Materials Recovery, and Treatment and Disposal sectors who are currently in a supervisory or team management role, or aspiring to that role.

Entry Requirement

Minimum GCE ‘N’ Levels, or at least 3 years working experience in a supervisory role

Modules
  • 1. EVSL4 - Manage Customers (Synchronous e-learning)

    Course overview:

    • Explain the importance and purpose of integrating the Customer Relationship Management approach within the organisation’s service processes.
    • Formulate an effective Customer Account Management Framework that provides the organisation a more integrated approach to measure and evaluate customers’ needs and satisfaction levels.

     

    This module is UTAP Claimable for NTUC members.

    Please click here for more information.


    Who should attend?

    Executives and managers from the Cleaning Operations, Waste Collection, Materials Recovery, and Treatment and Disposal sectors who are currently in a supervisory or team management role, or aspiring to that role.


    Entry Requirement

    Minimum GCE ‘N’ Levels, or at least 3 years working experience in a supervisory role

    Training Hours16:0 Hours
    Assessment Hours2:0 Hours
    Assessment Method

    Case Study and/or Written Assignment.

    E-Learning

    Students are required to complete e-Learning as part of the requirements of this module.

    Mode of DeliveryVirtual Learning & E-Learning
    Course Fee$578.00 + 9% GST

    SSG Training Grant is only applicable to Singaporeans & Permanent Residents, and is subject to approval.

    Full Course Fee Before Funding Net Course Fee (with GST) Payable By Candidate:
    Before GST After GST MCES
    Singaporeans
    40 Years and above

    SSG Training Grant @ 70%

    Singaporeans & PRs
    21 Years and above

    SSG Training Grant @ 50%
    S$578.00 S$630.02 S$225.42 S$341.02
Mode of Delivery
Assessment Framework
Graduation Requirement and Award

Teacher : Student Ratio - 1 : 20
Miscellaneous Fees

Download Miscellaneous Fees

No Module Full Course Fee Before Funding Net Course Fee (with GST) Payable By Candidate:
    Before GST After GST MCES
Singaporeans
40 Years and above

SSG Training Grant @ 70%

Singaporeans & PRs
21 Years and above

SSG Training Grant @ 50%
1 EVSL4 - Manage Customers (Synchronous e-learning) Course Code : TGS-2020505218 & Funding Validity Period : 17 Jul 2020 - 16 Jul 2024
S$578.00 S$630.02 S$225.42 S$341.02
Total Course Fee Payable   S$225.42 S$341.02