Overview

Modules

• 1. L1 - Service Leadership

  Course overview:

  This course will equip learners with the necessary skills & knowledge to demonstrate the organisation’s service vision, and recognise the role that one plays in contributing to the service vision.

   

   

  This module is UTAP Claimable for NTUC members.

  Please click here for more information.

  ---

  Who should attend?

  Frontline Service staff, Customer Service personnel, Operational team leaders or any customer-facing professional who wishes to upgrade themselves.

  ---

  Entry Requirement

  Minimum Primary School Education

  Training Hours15:0 Hours

  Assessment Hours1:0 Hours

  Assessment Method

  Role Play and Oral Questions

  E-Learning

  Mode of DeliveryLecture and Presentation

  Course Fee$280.00 + 9% GST

  ---

  SSG Training Grant is only applicable to Singaporeans & Permanent Residents, and is subject to approval.

  Full Course Fee Before Funding		Net Course Fee (with GST) Payable By Candidate:
  Before GST	After GST	MCES Singaporeans 40 Years and above SSG Training Grant @ 70%	Singaporeans & PRs 21 Years and above SSG Training Grant @ 50%
  S$280.00	S$305.20	S$109.20	S$165.20

Graduation Requirement and Award

Teacher : Student Ratio - 1 : 20

Miscellaneous Fees

Download Miscellaneous Fees

Course Schedule