L1 - Service Leadership

Overview

Who Should Attend?

Frontline Service staff, Customer Service personnel, Operational team leaders or any customer-facing professional who wishes to upgrade themselves.

Entry Requirement

Minimum Primary School Education

Modules
  • 1. L1 - Service Leadership

    Course overview:

    This course will equip learners with the necessary skills & knowledge to demonstrate the organisation’s service vision, and recognise the role that one plays in contributing to the service vision.

     

     

    This module is UTAP Claimable for NTUC members.

    Please click here for more information.


    Who should attend?

    Frontline Service staff, Customer Service personnel, Operational team leaders or any customer-facing professional who wishes to upgrade themselves.


    Entry Requirement

    Minimum Primary School Education

    Training Hours15:0 Hours
    Assessment Hours1:0 Hours
    Assessment Method

    Role Play and Oral Questions

    E-Learning
    Mode of DeliveryLecture and Presentation
    Course Fee$280.00 + 9% GST

    SSG Training Grant is only applicable to Singaporeans & Permanent Residents, and is subject to approval.

    Full Course Fee Before Funding Net Course Fee (with GST) Payable By Candidate:
    Before GST After GST MCES
    Singaporeans
    40 Years and above

    SSG Training Grant @ 70%

    Singaporeans & PRs
    21 Years and above

    SSG Training Grant @ 50%
    S$280.00 S$305.20 S$109.20 S$165.20
Mode of Delivery
Assessment Framework
Graduation Requirement and Award

Teacher : Student Ratio - 1 : 20
Miscellaneous Fees

Download Miscellaneous Fees

No Module Full Course Fee Before Funding Net Course Fee (with GST) Payable By Candidate:
    Before GST After GST MCES
Singaporeans
40 Years and above

SSG Training Grant @ 70%

Singaporeans & PRs
21 Years and above

SSG Training Grant @ 50%
1 L1 - Service Leadership Course Code : TGS-2020504157 & Funding Validity Period : 15 Jun 2020 - 14 Jun 2026
S$280.00 S$305.20 S$109.20 S$165.20
Total Course Fee Payable   S$109.20 S$165.20
Course Schedule
  • Date 11-Jul-24 to 12-Jul-24
  • Time 9:00 AM - 6:30 PM
  • Location LTC BUILDING A, LEVEL 07
  • Intake ID 240711-TGS-2020504157-01
  • Registration. OpenBook Now
  • Date 15-Aug-24 to 16-Aug-24
  • Time 9:00 AM - 6:30 PM
  • Location LTC BUILDING A, LEVEL 07
  • Intake ID 240815-TGS-2020504157-01
  • Registration. OpenBook Now
  • Date 15-Sep-24 to 16-Sep-24
  • Time 9:00 AM - 6:30 PM
  • Location LTC BUILDING A, LEVEL 07
  • Intake ID 240915-TGS-2020504157-01
  • Registration. OpenBook Now