+65 6822 2212 +65 6745 3018 Enquiries@ABC.edu.sg

We are committed to being a customer driven organization and believe that you as our students have the right to expect services of the highest quality. We are here for one purpose only - to serve you - your needs are our business and we ensure that your needs are met with excellent service.

You can expect the following standards of customer service from all our staff:

Types of Requests & Services Standards
Written enquiries Acknowledge within 2 working days, and if follow-up is required,reply within 5 working days from date of enquiry.
Feedback and complaints Acknowledge within 2 working days, and if investigation is required, address within 21 working days from date of complaint / feedback.
Request for refund Refund within 7 days from date of notice.
Request for transfer OR
withdrawal
Reply within 7 working days from date of request.
Student leave application Reply within 3 working days from date of application.
Examination results Release within 3 months from date of examination.
Appeal of examination results Release within 4 weeks from date of appeal.