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WSQ Diploma in Environmental Services (Level 4)

Overview

This Diploma will equip the learners with the technical skills and competencies to manage and improve efficiency in the Environmental Services business operations to achieve the organisation’s strategic plans and goals.

Modules

1. Manage Resources
2. Manage Finance
3. Improve Process Optimisation
4. Manage Customers
5. Improve Operational Effectiveness
6. Improve Environmental Management System
7. Automate for Productivity

Who Should Attend?

Executives and managers from the Cleaning Operations, Waste Collection, Materials Recovery, and Treatment and Disposal sectors who are currently in a supervisory or team management role, or aspiring to that role.

Entry Requirement

Minimum GCE ‘N’ Levels, or at least 3 years working experience in a supervisory role

Modules
  • 1. Manage Resources

    Course overview:

    • Determine resource needs to ensure successful implementation of business function strategy.
    • Develop resource management allocation plans to determine sufficiency and optimal utilisation of the organization.
    • Monitor and review resource usage to determine sufficiency and optimal utilisation of resources.
    • Review the organisation’s strategic plans to consider various life-cycles and ongoing trends.
    • Propose organisational strategies and policies and present to management for endorsement.
    • Propose solutions to gaps and areas of improvement to further enhance organisational systems and processes.

    Who should attend?

    Executives and managers from the Cleaning Operations, Waste Collection, Materials Recovery, and Treatment and Disposal sectors who are currently in a supervisory or team management role, or aspiring to that role.


    Entry Requirement

    Minimum GCE ‘N’ Levels, or at least 3 years working experience in a supervisory role

    Training Hours16:0 Hours
    Assessment Hours2:0 Hours
    Assessment Method

    Case Study and/or Written Assignment

    Mode of DeliveryFace-to-face and e-Learning
    Course Fee$578.00 + 7% GST

    SSG Training Grant is only applicable to Singaporeans & Permanent Residents, and is subject to approval.

    Full Course Fee Before Funding Net Course Fee (with GST) Payable By Candidate After:
    Before GST After GST SSG Training Grant @ 90% SSG Training Grant @ S$17/hr SSG Training Grant @ S$15/hr
    S$578.00 S$618.46 S$98.26 S$312.46 S$348.46
  • Course overview:

    • Demonstrate the facilitation of the organisation’s financial management processes and systems in compliance with relevant regulatory requirements.
    • Develop short-term financial needs and financial priorities based on organisation’s financial performance and needs.
    • Provide short-term and long-term financial recommendations which are aligned with organisation’s financial priorities

    Who should attend?

    Executives and managers from the Cleaning Operations, Waste Collection, Materials Recovery, and Treatment and Disposal sectors who are currently in as supervisory or team management role, or aspiring to that role.


    Entry Requirement

    Minimum GCE ‘N’ Levels, or at least 3 years working experience in a supervisory role

    Training Hours16:0 Hours
    Assessment Hours2:0 Hours
    Assessment Method

    Case Study and/or Written Assignment

    Mode of DeliveryFace-to-face and e-Learning
    Course Fee$578.00 + 7% GST

    SSG Training Grant is only applicable to Singaporeans & Permanent Residents, and is subject to approval.

    Full Course Fee Before Funding Net Course Fee (with GST) Payable By Candidate After:
    Before GST After GST SSG Training Grant @ 90% SSG Training Grant @ S$17/hr SSG Training Grant @ S$15/hr
    S$578.00 S$618.46 S$98.26 S$312.46 S$348.46
  • Course overview:

    • Evaluate business function performance to identify and develop opportunities for process improvement.
    • Develop plans for the implementation of improvements and optimisation of processes.
    • Determine and deploy resources as required for enhancement of processes to be optimised.

    Who should attend?

    Executives and managers from the Cleaning Operations, Waste Collection, Materials Recovery, and Treatment and Disposal sectors who are currently in a supervisory or team management role, or aspiring to that role.


    Entry Requirement

    Minimum GCE ‘N’ Levels, or at least 3 years working experience in a supervisory role

    Training Hours16:0 Hours
    Assessment Hours2:0 Hours
    Assessment Method

    Case Study and/or Written Assignment

    Mode of DeliveryFace-to-face and e-Learning
    Course Fee$578.00 + 7% GST

    SSG Training Grant is only applicable to Singaporeans & Permanent Residents, and is subject to approval.

    Full Course Fee Before Funding Net Course Fee (with GST) Payable By Candidate After:
    Before GST After GST SSG Training Grant @ 90% SSG Training Grant @ S$17/hr SSG Training Grant @ S$15/hr
    S$578.00 S$618.46 S$98.26 S$312.46 S$348.46
  • Course overview:

    • Explain the importance and purpose of integrating the Customer Relationship Management approach within the organisation’s service processes.
    • Formulate an effective Customer Account Management Framework that provides the organisation a more integrated approach to measure and evaluate customers’ needs and satisfaction levels.

    Who should attend?

    Executives and managers from the Cleaning Operations, Waste Collection, Materials Recovery, and Treatment and Disposal sectors who are currently in a supervisory or team management role, or aspiring to that role.


    Entry Requirement

    Minimum GCE ‘N’ Levels, or at least 3 years working experience in a supervisory role

    Training Hours16:0 Hours
    Assessment Hours2:0 Hours
    Assessment Method

    Case Study and/or Written Assignment

    Mode of DeliveryFace-to-face and e-Learning
    Course Fee$578.00 + 7% GST

    SSG Training Grant is only applicable to Singaporeans & Permanent Residents, and is subject to approval.

    Full Course Fee Before Funding Net Course Fee (with GST) Payable By Candidate After:
    Before GST After GST SSG Training Grant @ 90% SSG Training Grant @ S$17/hr SSG Training Grant @ S$15/hr
    S$578.00 S$618.46 S$98.26 S$312.46 S$348.46
  • Course overview:

    • Apply emotional intelligence to reflect on own work performance, leadership style and behaviours, and identify professional development opportunities for self to work with others effectively at the workplace.
    • Collaborate with the senior leadership team to develop implementation plans to carry out strategic priorities and directions of the organisation
    • Develop effective communication channels and processes to enhance team’s performance.
    • Consult with the stakeholders to develop effective organisational communication channels.
    • Recommend effective communication strategies to engage the customers ethically and responsibly to promote organisation’s activities, services and programmes.

    Who should attend?

    Executives and managers from the Cleaning Operations, Waste Collection, Materials Recovery, and Treatment and Disposal sectors who are currently in a supervisory or team management role, or aspiring to that role.


    Entry Requirement

    Minimum GCE ‘N’ Levels, or at least 3 years working experience in a supervisory role

    Training Hours16:0 Hours
    Assessment Hours2:0 Hours
    Assessment Method

    Case Study and/or Written Assignment

    Mode of DeliveryFace-to-face and e-Learning
    Course Fee$578.00 + 7% GST

    SSG Training Grant is only applicable to Singaporeans & Permanent Residents, and is subject to approval.

    Full Course Fee Before Funding Net Course Fee (with GST) Payable By Candidate After:
    Before GST After GST SSG Training Grant @ 90% SSG Training Grant @ S$17/hr SSG Training Grant @ S$15/hr
    S$578.00 S$618.46 S$98.26 S$312.46 S$348.46
  • Course overview:

    • Explain the effects of the EMS Regulations and the Industry Codes of Practices and Standards.
    • Perform an ‘Environmental Aspects and Impacts’ assessment on the business functions to make an inventory of the hazards and high-risk activities
    • Develop an EMS framework specific to the EVS workplace which will enable the organisation to mitigate environmental risks and eliminate the hazards.
    • Develop the environmental operational controls and monitoring processes to track that the implementation of EMS at the workplace and to take corrective actions if there are non-compliance with the EMS regulatory requirements
    • Develop a training plan to communicate the EMS framework to the employees and to equip them with the competence to carry out their specific environmental responsibilities.

    Who should attend?

    Executives and managers from the Cleaning Operations, Waste Collection, Materials Recovery, and Treatment and Disposal sectors who are currently in a supervisory or team management role, or aspiring to that role.


    Entry Requirement

    Minimum GCE ‘N’ Levels, or at least 3 years working experience in a supervisory role

    Training Hours16:0 Hours
    Assessment Hours2:0 Hours
    Assessment Method

    Case Study and/or Written Assignment

    Mode of DeliveryFace-to-face and e-Learning
    Course Fee$578.00 + 7% GST

    SSG Training Grant is only applicable to Singaporeans & Permanent Residents, and is subject to approval.

    Full Course Fee Before Funding Net Course Fee (with GST) Payable By Candidate After:
    Before GST After GST SSG Training Grant @ 90% SSG Training Grant @ S$17/hr SSG Training Grant @ S$15/hr
    S$578.00 S$618.46 S$98.26 S$312.46 S$348.46
  • Course overview:

    • Identify manual intensive processes that are inefficient and unproductive but can be automated with ease at the workplace.
    • Select the most efficient and productive automation technologies in the EVS industry to propose to the management for endorsement and approval.
    • Perform suitability tests on the selected automation technologies using relevant automation testing tools
    • Develop an implementation plan to automate the targeted processes in accordance with organisation strategic plans.

    Who should attend?

    Executives and managers from the Cleaning Operations, Waste Collection, Materials Recovery, and Treatment and Disposal sectors who are currently in a supervisory or team management role, or aspiring to that role.


    Entry Requirement

    Minimum GCE ‘N’ Levels, or at least 3 years working experience in a supervisory role

    Training Hours14:0 Hours
    Assessment Hours2:0 Hours
    Assessment Method

    Case Study and/or Written Assignment

    Mode of DeliveryFace-to-face and e-Learning
    Course Fee$376.00 + 7% GST

    SSG Training Grant is only applicable to Singaporeans & Permanent Residents, and is subject to approval.

    Full Course Fee Before Funding Net Course Fee (with GST) Payable By Candidate After:
    Before GST After GST SSG Training Grant @ 90% SSG Training Grant @ S$17/hr SSG Training Grant @ S$15/hr
    S$376.00 S$402.32 S$63.92 S$130.32 S$214.32
Mode of Delivery Face-to-face and e-Learning.
Assessment Framework Case Study and/or Written Assignment.
Graduation Requirement

To pass all 7 modules in order to be awarded the WSQ Diploma in Environmental Services (Level 4).

Learners can complete the modules individually but will not be awarded the Diploma.

No Module Full Course Fee Before Funding Net Course Fee (with GST) Payable By Candidate After:
    Before GST After GST SSG Training Grant @ 90% SSG Training Grant @ S$17/hr SSG Training Grant @ S$15/hr
1 Manage Resources S$578.00 S$618.46 S$98.26 S$312.46 S$348.46
2 Manage Finance S$578.00 S$618.46 S$98.26 S$312.46 S$348.46
3 Improve Process Optimisation S$578.00 S$618.46 S$98.26 S$312.46 S$348.46
4 Manage Customers S$578.00 S$618.46 S$98.26 S$312.46 S$348.46
5 Improve Operational Effectiveness S$578.00 S$618.46 S$98.26 S$312.46 S$348.46
6 Improve Environmental Management System S$578.00 S$618.46 S$98.26 S$312.46 S$348.46
7 Automate for Productivity S$376.00 S$402.32 S$63.92 S$130.32 S$214.32
Total Course Fee Payable   $653.48 $2,005.08 $2,305.08