This Certificate in Retail offers clear training pathways for individuals who want to acquire the relevant skills. This includes training in specialised areas, which will enable you to maximise career opportunities by gaining the right skills to be a skilled retailer.
1. L1 - Service Leadership
2. L1 - Workplace Communication
3. L1 - Productivity Improvement
4. L1 - Adapt to Change
5. L1 - Service Challenges
6. L1 - Lead for Service Excellence
The above modules are conducted on a part-time basis.
Frontline Service staff, Customer Service personnel, Operational team leaders or any customer-facing professional who wishes to upgrade themselves.
Any WSQ Level 1 SOA or Minimum Primary School Education
This course will equip learners with the necessary skills & knowledge to demonstrate the organisation’s service vision, and recognise the role that one plays in contributing to the service vision.
This module is UTAP Claimable for NTUC members.
Please click here for more information.
Frontline Service staff, Customer Service personnel, Operational team leaders or any customer-facing professional who wishes to upgrade themselves.
Minimum Primary School Education
Role Play and Oral Questions
SSG Training Grant is only applicable to Singaporeans & Permanent Residents, and is subject to approval.
Full Course Fee Before Funding | Net Course Fee (with GST) Payable By Candidate: | ||||
---|---|---|---|---|---|
Before GST | After GST | MCES Singaporeans 40 Years and above SSG Training Grant @ 70% | Singaporeans & PRs 21 Years and above SSG Training Grant @ 50% |
||
S$280.00 | S$302.40 | S$106.40 | S$162.40 |
This course will equip learners with the necessary skills and knowledge, and be able to apply them to communicate with employees to cascade information across the organisation.
This module is UTAP Claimable for NTUC members.
Please click here for more information.
Frontline Service staff, Customer Service personnel, Operational team leaders or any customer-facing professional who wishes to upgrade themselves.
Minimum Primary School Education
Role Play and Oral Questions
SSG Training Grant is only applicable to Singaporeans & Permanent Residents, and is subject to approval.
Full Course Fee Before Funding | Net Course Fee (with GST) Payable By Candidate: | ||||
---|---|---|---|---|---|
Before GST | After GST | MCES Singaporeans 40 Years and above SSG Training Grant @ 70% | Singaporeans & PRs 21 Years and above SSG Training Grant @ 50% |
||
S$280.00 | S$302.40 | S$106.40 | S$162.40 |
This course will equip learner with the necessary skills & knowledge required in understanding work process goals, workplace requirement for productivity improvement, as well as to measure and document productivity performance.
This module is UTAP Claimable for NTUC members.
Please click here for more information.
Frontline Service staff, Customer Service personnel, Operational team leaders or any customer-facing professional who wishes to upgrade themselves.
Minimum Primary School Education
Role Play and Oral Questions
SSG Training Grant is only applicable to Singaporeans & Permanent Residents, and is subject to approval.
Full Course Fee Before Funding | Net Course Fee (with GST) Payable By Candidate: | ||||
---|---|---|---|---|---|
Before GST | After GST | MCES Singaporeans 40 Years and above SSG Training Grant @ 70% | Singaporeans & PRs 21 Years and above SSG Training Grant @ 50% |
||
S$280.00 | S$302.40 | S$106.40 | S$162.40 |
This course will equip learners to acquire the necessary skills & knowledge to identify global trends and changes impacting the workplace, adapt to changes for sustained employability and share knowledge and skills to enhance productivity and effectiveness in a diverse workplace.
This module is UTAP Claimable for NTUC members.
Please click here for more information.
Frontline Service staff, Customer Service personnel, Operational team leaders or any customer-facing professional who wishes to upgrade themselves.
Minimum Primary School Education
Role Play and Oral Questions
SSG Training Grant is only applicable to Singaporeans & Permanent Residents, and is subject to approval.
Full Course Fee Before Funding | Net Course Fee (with GST) Payable By Candidate: | ||||
---|---|---|---|---|---|
Before GST | After GST | MCES Singaporeans 40 Years and above SSG Training Grant @ 70% | Singaporeans & PRs 21 Years and above SSG Training Grant @ 50% |
||
S$280.00 | S$302.40 | S$106.40 | S$162.40 |
This course will equip the learner with the necessary skills & knowledge to develop a framework to manage and mitigate service challenges and feedback from customers.
This module is UTAP Claimable for NTUC members.
Please click here for more information.
Frontline Service staff, Customer Service personnel, Operational team leaders or any customer-facing professional who wishes to upgrade themselves.
Minimum Primary School Education
Role Play and Oral Questions
SSG Training Grant is only applicable to Singaporeans & Permanent Residents, and is subject to approval.
Full Course Fee Before Funding | Net Course Fee (with GST) Payable By Candidate: | ||||
---|---|---|---|---|---|
Before GST | After GST | MCES Singaporeans 40 Years and above SSG Training Grant @ 70% | Singaporeans & PRs 21 Years and above SSG Training Grant @ 50% |
||
S$280.00 | S$302.40 | S$106.40 | S$162.40 |
This course will equip learners with the necessary skills & knowledge required to develop a service framework to manage and address service excellence, and partner with partners to deliver service excellence.
This module is UTAP Claimable for NTUC members.
Please click here for more information.
Frontline Service staff, Customer Service personnel, Operational team leaders or any customer-facing professional who wishes to upgrade themselves.
Minimum Primary School Education
Role Play and Oral Questions
SSG Training Grant is only applicable to Singaporeans & Permanent Residents, and is subject to approval.
Full Course Fee Before Funding | Net Course Fee (with GST) Payable By Candidate: | ||||
---|---|---|---|---|---|
Before GST | After GST | MCES Singaporeans 40 Years and above SSG Training Grant @ 70% | Singaporeans & PRs 21 Years and above SSG Training Grant @ 50% |
||
S$280.00 | S$302.40 | S$106.40 | S$162.40 |
To pass all 6 modules in order to be awarded the WSQ Certificate in Retail (Retail Operations).
Learners can complete the modules individually but will not be awarded the Certificate. The Statement of Attainment and WSQ qualification are awarded by SkillsFuture Singapore (SSG).
Part-time: 1 month
No | Module | Full Course Fee Before Funding | Net Course Fee (with GST) Payable By Candidate: | ||||
---|---|---|---|---|---|---|---|
Before GST | After GST | MCES Singaporeans 40 Years and above SSG Training Grant @ 70% | Singaporeans & PRs 21 Years and above SSG Training Grant @ 50% |
||||
1 | L1 - Service Leadership | Course Code : TGS-2020504157 & Funding Validity Period : 15 Jun 2020 - 14 Jun 2024 | |||||
S$280.00 | S$302.40 | S$106.40 | S$162.40 | ||||
2 | L1 - Workplace Communication | Course Code : TGS-2020504110 & Funding Validity Period : 04 Jun 2020 - 03 Jun 2024 | |||||
S$280.00 | S$302.40 | S$106.40 | S$162.40 | ||||
3 | L1 - Productivity Improvement | Course Code : TGS-2020504054 & Funding Validity Period : 02 Jun 2020 - 04 Aug 2024 | |||||
S$280.00 | S$302.40 | S$106.40 | S$162.40 | ||||
4 | L1 - Adapt to Change | Course Code : TGS-2020504018 & Funding Validity Period : 15 Jun 2020 - 14 Jun 2024 | |||||
S$280.00 | S$302.40 | S$106.40 | S$162.40 | ||||
5 | L1 - Service Challenges | Course Code : TGS-2020504360 & Funding Validity Period : 24 Jun 2020 - 04 Aug 2024 | |||||
S$280.00 | S$302.40 | S$106.40 | S$162.40 | ||||
6 | L1 - Lead for Service Excellence | Course Code : TGS-2020504427 & Funding Validity Period : 19 Jul 2020 - 18 Jul 2024 | |||||
S$280.00 | S$302.40 | S$106.40 | S$162.40 | ||||
Total Course Fee Payable | S$638.40 | S$974.40 |