Overview

This Certificate in Retail offers clear training pathways for individuals who want to acquire the relevant skills. This includes training in specialised areas, which will enable you to maximise career opportunities by gaining the right skills to be a skilled retailer.

Modules

1. L1 - Service Leadership
2. L1 - Workplace Communication
3. L1 - Productivity Improvement
4. L1 - Adapt to Change
5. L1 - Service Challenges
6. L1 - Lead for Service Excellence

The above modules are conducted on a part-time basis.

Modules

• 1. L1 - Service Leadership

  Course overview:

  This course will equip learners with the necessary skills & knowledge to demonstrate the organisation’s service vision, and recognise the role that one plays in contributing to the service vision.

   

   

  This module is UTAP Claimable for NTUC members.

  Please click here for more information.

  ---

  Who should attend?

  Frontline Service staff, Customer Service personnel, Operational team leaders or any customer-facing professional who wishes to upgrade themselves.

  ---

  Entry Requirement

  Minimum Primary School Education

  Training Hours15:0 Hours

  Assessment Hours1:0 Hours

  Assessment Method

  Role Play and Oral Questions

  E-Learning

  Mode of DeliveryLecture and Presentation

  Course Fee$280.00 + 8% GST

  ---

  SSG Training Grant is only applicable to Singaporeans & Permanent Residents, and is subject to approval.

  Full Course Fee Before Funding		Net Course Fee (with GST) Payable By Candidate:
  Before GST	After GST	MCES Singaporeans 40 Years and above SSG Training Grant @ 70%	Singaporeans & PRs 21 Years and above SSG Training Grant @ 50%
  S$280.00	S$302.40	S$106.40	S$162.40

• 2. L1 - Workplace Communication

  Course overview:

  This course will equip learners with the necessary skills and knowledge, and be able to apply them to communicate with employees to cascade information across the organisation.

   

   

  This module is UTAP Claimable for NTUC members.

  Please click here for more information.

  ---

  Who should attend?

  Frontline Service staff, Customer Service personnel, Operational team leaders or any customer-facing professional who wishes to upgrade themselves.

  ---

  Entry Requirement

  Minimum Primary School Education

  Training Hours15:0 Hours

  Assessment Hours1:0 Hours

  Assessment Method

  Role Play and Oral Questions

  E-Learning

  Mode of DeliveryLecture and Presentation

  Course Fee$280.00 + 8% GST

  ---

  SSG Training Grant is only applicable to Singaporeans & Permanent Residents, and is subject to approval.

  Full Course Fee Before Funding		Net Course Fee (with GST) Payable By Candidate:
  Before GST	After GST	MCES Singaporeans 40 Years and above SSG Training Grant @ 70%	Singaporeans & PRs 21 Years and above SSG Training Grant @ 50%
  S$280.00	S$302.40	S$106.40	S$162.40

• 3. L1 - Productivity Improvement

  Course overview:

  This course will equip learner with the necessary skills & knowledge required in understanding work process goals, workplace requirement for productivity improvement, as well as to measure and document productivity performance.

   

   

  This module is UTAP Claimable for NTUC members.

  Please click here for more information.

  ---

  Who should attend?

  Frontline Service staff, Customer Service personnel, Operational team leaders or any customer-facing professional who wishes to upgrade themselves.

  ---

  Entry Requirement

  Minimum Primary School Education

  Training Hours15:0 Hours

  Assessment Hours1:0 Hours

  Assessment Method

  Role Play and Oral Questions

  E-Learning

  Mode of DeliveryLecture and Presentation

  Course Fee$280.00 + 8% GST

  ---

  SSG Training Grant is only applicable to Singaporeans & Permanent Residents, and is subject to approval.

  Full Course Fee Before Funding		Net Course Fee (with GST) Payable By Candidate:
  Before GST	After GST	MCES Singaporeans 40 Years and above SSG Training Grant @ 70%	Singaporeans & PRs 21 Years and above SSG Training Grant @ 50%
  S$280.00	S$302.40	S$106.40	S$162.40

• 4. L1 - Adapt to Change

  Course overview:

  This course will equip learners to acquire the necessary skills & knowledge to identify global trends and changes impacting the workplace, adapt to changes for sustained employability and share knowledge and skills to enhance productivity and effectiveness in a diverse workplace.

   

  This module is UTAP Claimable for NTUC members.

  Please click here for more information.

  ---

  Who should attend?

  Frontline Service staff, Customer Service personnel, Operational team leaders or any customer-facing professional who wishes to upgrade themselves.

  ---

  Entry Requirement

  Minimum Primary School Education

  Training Hours15:0 Hours

  Assessment Hours1:0 Hours

  Assessment Method

  Role Play and Oral Questions

  E-Learning

  Mode of DeliveryLecture and Presentation

  Course Fee$280.00 + 8% GST

  ---

  SSG Training Grant is only applicable to Singaporeans & Permanent Residents, and is subject to approval.

  Full Course Fee Before Funding		Net Course Fee (with GST) Payable By Candidate:
  Before GST	After GST	MCES Singaporeans 40 Years and above SSG Training Grant @ 70%	Singaporeans & PRs 21 Years and above SSG Training Grant @ 50%
  S$280.00	S$302.40	S$106.40	S$162.40

• 5. L1 - Service Challenges

  Course overview:

  This course will equip the learner with the necessary skills & knowledge to develop a framework to manage and mitigate service challenges and feedback from customers.

   

   

  This module is UTAP Claimable for NTUC members.

  Please click here for more information.

  ---

  Who should attend?

  Frontline Service staff, Customer Service personnel, Operational team leaders or any customer-facing professional who wishes to upgrade themselves.

  ---

  Entry Requirement

  Minimum Primary School Education

  Training Hours15:0 Hours

  Assessment Hours1:0 Hours

  Assessment Method

  Role Play and Oral Questions

  E-Learning

  Mode of DeliveryLecture and Presentation

  Course Fee$280.00 + 8% GST

  ---

  SSG Training Grant is only applicable to Singaporeans & Permanent Residents, and is subject to approval.

  Full Course Fee Before Funding		Net Course Fee (with GST) Payable By Candidate:
  Before GST	After GST	MCES Singaporeans 40 Years and above SSG Training Grant @ 70%	Singaporeans & PRs 21 Years and above SSG Training Grant @ 50%
  S$280.00	S$302.40	S$106.40	S$162.40

• 6. L1 - Lead for Service Excellence

  Course overview:

  This course will equip learners with the necessary skills & knowledge required to develop a service framework to manage and address service excellence, and partner with partners to deliver service excellence.

   

   

  This module is UTAP Claimable for NTUC members.

  Please click here for more information.

  ---

  Who should attend?

  Frontline Service staff, Customer Service personnel, Operational team leaders or any customer-facing professional who wishes to upgrade themselves.

  ---

  Entry Requirement

  Minimum Primary School Education

  Training Hours15:0 Hours

  Assessment Hours1:0 Hours

  Assessment Method

  Role Play and Oral Questions

  E-Learning

  Mode of DeliveryLecture and Presentation

  Course Fee$280.00 + 8% GST

  ---

  SSG Training Grant is only applicable to Singaporeans & Permanent Residents, and is subject to approval.

  Full Course Fee Before Funding		Net Course Fee (with GST) Payable By Candidate:
  Before GST	After GST	MCES Singaporeans 40 Years and above SSG Training Grant @ 70%	Singaporeans & PRs 21 Years and above SSG Training Grant @ 50%
  S$280.00	S$302.40	S$106.40	S$162.40

Graduation Requirement and Award

To pass all 6 modules in order to be awarded the WSQ Certificate in Retail (Retail Operations).

Learners can complete the modules individually but will not be awarded the Certificate. The Statement of Attainment and WSQ qualification are awarded by SkillsFuture Singapore (SSG).

Duration

Part-time: 1 month

Teacher : Student Ratio - 1 : 20

Miscellaneous Fees

Download Miscellaneous Fees

Course Timetable

Download Course Timetable